By Laurent Schütz
Can the concept of emotional intelligence be applied to organisations? It may seem difficult to answer this question. The reverse is much less true. Many–have encountered emotionally inept organisations in the course of their careers. To such an extent that workplace suffering, burnout, toxic management and mobbing have become familiar themes in our workplaces. conversations.
Emotional intelligence
Visit Already in 2017, theFederal Statistical Office pointed to psychosocial risks at work at constant and in a study published in 2023, she estimated 25% the burnout rate in Switzerland romande. Indefatigable optimists, it seems to us however that if bad practices have a negative impact on an organisation's emotional intelligence, it should be possible to put good practices in place to turn things around.
Although the term emotional intelligence has entered the everyday vocabulary as a matter of course, what it covers remains vague for most of us. By way of a reminder, let's take a quick overview:
- Recognising and accepting your emotions
The first challenge is to recognise and accept your emotions. It may seem trivial, but it's nothing of the sort: how fine is my emotional perception? Do I know how to associate my feelings with my emotions, how to name them and, above all, how to accept them? Do I pay attention to my own weak signals?
- Manage the way I react to them and know how to communicate about them
The second challenge is to be able to better manage the way I react to them and know how to communicate about them. Am I aware of the reactions triggered by my emotions? Am I able to manage them when they are weak so that they don't overwhelm me? Do I have the courage and openness to share my feelings with those around me?
- Acting on your emotions rather than against them
The third aspect concerns the ability to act on my emotions rather than in spite of them. Can I align my feelings with my intentions? Can I adapt the way I act to my emotional state? Have I succeeded in the difficult challenge of authenticity? In the end, am I able to be true and effective thanks to my emotions?
- Welcoming and accepting the emotions of others
And finally, the ability to welcome and accept the emotions of others. Can I show empathy? Can I anticipate the emotional impact of my actions or words on others? Do I have enough confidence and emotional solidity to take the risk of opening myself up to the emotions of others?
Using emotions to become a company driven by the lasting commitment and fulfilment of its teams
The benefits
Here, in a nutshell, are the major practical issues that have emerged from the research carried out over the last thirty years by a number of psychologists, of whom Daniel Goleman is undoubtedly the most famous. And the benefits, you may ask? The main ones identified are:
- Superior adaptability
- Greater success in all areas
- Increased efficiency in contexts of change
- Long-term relationships
- A more fulfilling life
Chez Talk, we dreamt up these emotionally intelligent organisations, oopenness to change, agile, focused on success and driven by the lasting commitment and fulfilment of their teams. In the In the second part of our article, we will sketch out a few avenues, but we won't go into all the details. we have especially need you, your valuable ideas and experience to enrich this intuition. It is to co-construct this adventure that we invite you to participate to ouréon this theme on 30 May. Don't miss this rendez-vousyou!
Article submitted by Laurent Schütz
A psychologist specialising in work psychology and organisational sociology, Laurent has held a number of positions in HR and management. A former head of training and development at RTS, he attaches particular importance to his work in the field of training. communication in its support services.
A speaker specialising in human relations, he has been working for more than 18 years as a coach in organisations and businesses to encourage changes in managerial culture, bring about innovative systems of shared governance and strengthen the resilience and commitment of teams. His work is driven by the conviction that a caring and compassionate relationship is at the heart of any lasting success.
